Membership Terms and Conditions

Changing your Membership
 

You can request your membership be upgraded or downgraded by emailing membership@mybodyrocks.co.uk,

 

Your membership change will take effect on your renewal date unless your membership is due to renew in the next 5days, in which case it will take effect the following renewal cycle.

Membership suspension/pause

 

Membership may be suspended in the event of redundancy, long-term illness, injury (which prevents training) or pregnancy.

We do not pause memberships due to Holidays.

 

Membership may be suspended for reasons not covered above at the discretion of My Body Rocks. During such suspension no payment will be taken but full payments will resume at the end of the agreed suspension or after 3 months.

To pause your membership, email membership@mybodyrocks.co.uk please note: it takes 7days for any pause to take effect.

Class Cancelations:

We operate a 24HR Cancellation Policy,

You can cancel your place on a class up to the start time of the class via Groovio, however, if you cancel within 24 hours of the class start time, you will not receive a refund.

Groovio

Groovio charges a 1% booking fee for all transactions made via the app, this cost is out of our control and goes straight to Groovio and not My Body Rocks

Cancelling your Membership

 

If you wish to cancel your membership we require a minimum of 28 days’ notice. You can email your request to Membership@mybodyrocks.co.uk

We are unable to do part payments. If your cancellation takes effect mid-membership cycle, you will have up to the end of that membership to use your remaining credits, but it will not renew beyond 28 days.

If you fail to give notice, we will continue to attempt to recover any money owed until you notify us via email that you wish to cancel your membership

Purchasing additional Credits:

Should you run out of Credits within your membership, you can continue to book classes at the pay-as-you-go rate, some memberships include a discount on additional classes

 

Bronze: No Discount on Additional Credits

Silver: 20% off Additional Credits

Gold:  35% off Additional Credits

Platinum: 55% off Additional Credits

Bringing a Friend:

Credits are non-transferable, if you wish to bring a friend, they must book for themselves using the Groovio app, If you use your credits to book for someone else you will lose the credit and the other person will be charged the full price of the class.

Membership Renewal:

Your membership renews on a specified time and date, which can be found in your dashboard within the Groovio App


Membership Payments:

 

Our memberships are a 4-week auto-renew membership, except our unlimited membership which is a calendar month membership,  you must have a valid payment card on your Groovio account to be able to use your membership, if you don’t have a valid card on your account your membership may become “on hold” meaning you won’t be able to book classes until you put a payment card on your account if you don’t want to have your card on your Groovio account, you’ll be unable to hold a valid membership, so you’ll need to pay as you go or purchase credit packs instead.

“On hold” doesn’t pause your membership or affect your renewal date, you’ll just be unable to book till you add a payment method, and we will not roll over these credits, they will simply be lost if you don’t use them within the membership cycle.

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Minimum Commitment:

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All Memberships have an initial commitment period of 3 Months, during this period you may upgrade your membership but not download or pause.